Dean Anderson, Advisor for Spinnaker Consulting Group, is a seasoned direct and digital channel operations, program, product and technology leader who’s spent more than 25 years supporting U.S. and Canadian financial institutions. Dean has a proven track record of driving digital transformation efforts while improving and protecting the customer experience. Known for bringing discipline and scale to critical functions in early adopter startups and mature banks alike, Dean excels at building, motivating and leading teams, functions and large strategic programs. Most critically, he possesses a huge passion for the customer experience by challenging the status quo and quickly transitioning from concept to implementation.
Prior to Spinnaker, Dean served as the lead executive responsible for modernizing a Top 10 bank’s omnichannel customer authentication capabilities and products. Dean also served on the executive team of a startup responsible for disrupting the U.S. banking industry with a novel, direct-only banking experience. His specialties include operational support and readiness, vendor relations management, project risk and control/governance, regulatory oversight, and customer authentication/fraud prevention and management strategy, along with thought leadership across conventional and emerging digital properties.
Born and raised in Canada and a naturalized American, Dean graduated from the University of Alberta with a Bachelor of Science in Chemistry. Over his career, he has gained critical program management, Six Sigma and full project development lifecycle leadership skills via hands-on experience and extensive leadership education, with continuing studies at schools such as the University of Pennsylvania's Wharton School, the University of Delaware’s Lerner College and the University of Western Ontario's Ivey School of Business.
When not advising clients, Dean enjoys spending his free time with his two daughters hiking, kayaking and traveling. Dean also has a passion for reading about science and technology, from both from fiction and non-fiction angles.