A Consultant who joined the Spinnaker Consulting Group team in early 2018, Todd boasts a proven 20+ years of experience in operations for a Fortune 100 Financial Services Company.
Todd has an impressive track record of leading and supporting a variety of operational groups, delivering business results in a complex and competitive environment. With extensive experience in 1st and 3rd party collections and recoveries, Todd specializes in onshore and offshore supplier launches, improving performance, driving business strategy, and ensuring regulatory compliance. He has led post charge-off pre-legal, non-legal, and specialty groups with annual recovery rates of $130MM a year. His areas of expertise include operational strategy deployment, training and quality assurance programs, customer experience improvements, regulatory compliance, performance management, and operational optimization.
Todd is a graduate of North Carolina Wesleyan College, where he received a BS in Education. He resides in Chesterfield, Virginia, with his wife Ashley and daughter Lexie. Outside of supporting clients, you can find him on the lacrosse field cheering on his daughter and enjoying the outdoors with his family and dogs.