--- title: Insights | Hanna Turner --- [![Spinnaker Consulting Logo](https://www.spinnakerconsultinggroup.com/hubfs/spinnaker-logo.svg "Spinnaker Consulting Logo")](https://spinnakerconsultinggroup.com) [tel:804.510.0768](tel:804.510.0768) Menu - [Culture](https://www.spinnakerconsultinggroup.com/culture) - [Work](https://www.spinnakerconsultinggroup.com/work) - [Differentiators](https://www.spinnakerconsultinggroup.com/differentiators) - [Insights](https://www.spinnakerconsultinggroup.com/insights) - [Experts](https://www.spinnakerconsultinggroup.com/experts) - [Contact Us](https://www.spinnakerconsultinggroup.com/contact) # Hanna Turner Filter By Practice Area: - [Data & Analytics](https://www.spinnakerconsultinggroup.com/insights/blog/tag/business-analytics-data-management) - [Risk Management & Regulatory Compliance](https://www.spinnakerconsultinggroup.com/insights/blog/tag/risk-management-regulatory-compliance) - [Customer Channels & Operations Management](https://www.spinnakerconsultinggroup.com/insights/blog/tag/customer-channels-operations-management) - [All](https://www.spinnakerconsultinggroup.com/insights) ### [![](https://www.spinnakerconsultinggroup.com/hubfs/man-1246277_1280.jpg) The Unfiltered Truth: What Your Bank's Complaints Are Telling You Jul 8, 2025 The Big Picture How good are you at listening? I mean, truly listening? For a long time, I thought I was. Despite my well-intentioned impatience and confidence, I was sure I already had the answers. I'd nod, smile, and solve the problem I perceived to be at hand. Customer Channels & Operations Management, Customer Experience 2 minute read](https://www.spinnakerconsultinggroup.com/insights/blog/what-your-banks-complaints-are-telling-you) ### [![](https://www.spinnakerconsultinggroup.com/hubfs/SCG-21022_Report_Automation_Blog_Graphic.jpg) Spending more time creating reports than using them? That’s a problem. Jan 13, 2022 Data and the insight that it can provide is one of the most valuable assets a bank has to make informed decisions and drive profitability. Data & Analytics, Data Visualization, Business Reporting Optimization 5 minute read](https://www.spinnakerconsultinggroup.com/insights/blog/report_automation) ### [![](https://www.spinnakerconsultinggroup.com/hubfs/Imported_Blog_Media/MBR-1024x405.jpg) Monthly Business Reviews Spark Powerful Conversations and Drive Action Jun 22, 2020 Taking the time to look at where you’ve been and where you want to be headed can ensure you chart the right course going forward. Data & Analytics 4 minute read](https://www.spinnakerconsultinggroup.com/insights/blog/monthly_business_review_shapes_decisions) Load More - Let's **Talk** - [804.510.0768](tel:804.510.0768) - [info@spinnakerconsultinggroup.com](mailto:info@spinnakerconsultinggroup.com) - [mailto:info@spinnakerconsultinggroup.com](mailto:info@spinnakerconsultinggroup.com) - #### Subscribe To Our Blog Like how we think? Subscribe to have our articles delivered direct to your inbox each month. **Headquarters:** [8000 Franklin Farms Drive, Suite 100, Richmond, VA 23229](https://www.google.com/maps?ll=37.60197,-77.545775&z=17&t=m&hl=en&gl=US&mapclient=embed&cid=10375661570052893047) ©2026 Spinnaker Consulting Group. All rights reserved. - [Privacy Policy](https://www.spinnakerconsultinggroup.com/privacy-policy) ![](https://px.ads.linkedin.com/collect/?pid=552770&fmt=gif)