Head, Consulting Operations
With 25 years of bringing transformational programs to life across diverse industries, Stephanie Lennon offers deep operations knowledge and analytics experience to Spinnaker’s clients. Her specialized expertise is in evolving business strategies, optimizing customer service delivery, driving operational efficiencies, and managing through complex organizational change. She is a pragmatic problem solver who maintains poise and a sense of humor under pressure.
Stephanie’s career started inside Japan’s nuclear power plants, successfully managing first-of-a-kind reactor modification projects for GE Power Systems. To pursue her interest in learning finance and understanding a wide variety of business models, she transitioned to corporate audit engagements taking her to 24 GE businesses across N. America, Asia, Europe, and Australia.
At AOL, Stephanie led customer service improvement projects at a critical point in the company’s history, where it battled its own internal retention policies while broadband technology threatened its business model. She became an expert at customer service delivery improvement, while managing increasingly restrictive budgets and leading teams through dramatic organizational change.
She pivoted once more when she joined Capital One, bringing her call center expertise and analytics skills to bear first on the credit card division, then later the commercial bank. Working in an Agile environment, she led the Enterprise Payments product team through its cloud migration before coming to Spinnaker in February 2020.
Stephanie earned her BS in Civil Engineering from MIT, and her MS in Structural Engineering from UC Berkeley. She lives in Richmond, Virginia with her husband and three young children. Flexing fluidly between solving complex problems at large public corporations and within small businesses, Stephanie and her husband run several local real estate investment businesses, which is a family passion.