---
title: Stephanie Lennon
description: Stephanie Lennon is the head of consulting operations for Spinnaker Consulting Group
---
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# Stephanie Lennon
Head, Consulting Operations
- [mailto:stephanie.lennon@spinnakerconsultinggroup.com](mailto:stephanie.lennon@spinnakerconsultinggroup.com)
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With 25 years of bringing transformational programs to life across diverse industries, Stephanie Lennon offers deep operations knowledge and analytics experience to Spinnaker’s clients. Her specialized expertise is in evolving business strategies, optimizing customer service delivery, driving operational efficiencies, and managing through complex organizational change. She is a pragmatic problem solver who maintains poise and a sense of humor under pressure.
Stephanie’s career started inside Japan’s nuclear power plants, successfully managing first-of-a-kind reactor modification projects for GE Power Systems. To pursue her interest in learning finance and understanding a wide variety of business models, she transitioned to corporate audit engagements taking her to 24 GE businesses across N. America, Asia, Europe, and Australia.
At AOL, Stephanie led customer service improvement projects at a critical point in the company’s history, where it battled its own internal retention policies while broadband technology threatened its business model. She became an expert at customer service delivery improvement, while managing increasingly restrictive budgets and leading teams through dramatic organizational change.
She pivoted once more when she joined Capital One, bringing her call center expertise and analytics skills to bear first on the credit card division, then later the commercial bank. Working in an Agile environment, she led the Enterprise Payments product team through its cloud migration before coming to Spinnaker in February 2020.
Stephanie earned her BS in Civil Engineering from MIT, and her MS in Structural Engineering from UC Berkeley. She lives in Richmond, Virginia with her husband and three young children. Flexing fluidly between solving complex problems at large public corporations and within small businesses, Stephanie and her husband run several local real estate investment businesses, which is a family passion.
## Articles By **This Author**
### [Taming the Data Beast: Modernizing Legacy Reporting in Banks Mar 3, 2025 In today's fast-paced banking landscape, institutions must navigate both stringent regulatory requirements and internal performance pressures. Robust, accurate, and timely reporting is essential—not just for compliance but also for operational excellence. However, many banks are burdened by legacy reporting systems—outdated metrics, redundant reports, and inefficient processes that hinder rather than help. Data & Analytics, Data Visualization, Business Reporting Optimization, Data Aggregation 2 minute read](https://www.spinnakerconsultinggroup.com/insights/blog/modernizing-legacy-reporting)
### [A Decade of BCBS239 – and We’re Not Done Yet Apr 20, 2023 It has been a decade since the Basel Committee on Banking Supervision issued standard number 239 (BCBS239), entitled "Principles for Effective Risk Data Aggregation and Risk Reporting" (RDARR or RDAR). BCBS239 was born out of the 2008 financial crisis, which illuminated our collective struggle with aggregating risk exposure and identifying risk concentration across products, customer segments, lines of business, and legal entities in a timely fashion. This timing issue is significant, as sound decision-making hinges on having accurate and current information. BCBS239 was created to guide banks toward better risk management through sound data practices. Risk Management, Business Reporting Optimization, BCBS239, RDARR, Risk Reporting, Data Aggregation 4 minute read](https://www.spinnakerconsultinggroup.com/insights/blog/decade-of-bcbs239)
### [Do your employees embrace data management? If not, ‘Atomic Habits’ can spark action for them. Mar 14, 2022 I often come back to the analogy that data is like light: You can’t see light directly, but you can see its reflections. Data is remarkably similar. Data & Analytics, Business Strategy, Change Management, Risk Management, Business Reporting Optimization 2 minute read](https://www.spinnakerconsultinggroup.com/insights/blog/atomic_habits)
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