Sr. Director, Business Analytics
With nearly 25 years of bringing transformational programs to life across diverse industries, Stephanie joins the Spinnaker Consulting Group team. Her expertise includes helping evolve business strategies, optimizing customer service delivery, driving operational efficiencies, and managing complex organizational change. She is a pragmatic problem solver who maintains poise and a sense of humor under pressure.
Stephanie’s career started inside Japan’s nuclear power plants, where she successfully managed first-of-a-kind reactor modification projects for General Electric (“GE”) followed by a role in corporate audit where she reviewed 24 GE business across the globe. At AOL, she led customer service improvement efforts at a time when broadband technology was threatening AOL’s business model, pressuring budgets and requiring organizational change leadership.
At Capital One, Stephanie brought her call center expertise and analytics skills to bear in its credit card and commercial banking businesses. Working in an Agile environment, she led the Enterprise Payments product team through its cloud migration.
Stephanie earned her BS in Civil Engineering from MIT and MS in Structural Engineering from UC Berkeley. She lives in Richmond, Virginia with her husband and three young children. In addition to her role at Spinnaker, Stephanie and her husband run several local real estate investment businesses, a family passion.