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We get desired results, faster.

We’ve been in your shoes: facing a nuanced challenge and a looming deadline. We are analysts, strategists and executives who have worked with other management consulting firms in our former roles and wanted more. We take the time to understand your needs and expectations. We maintain three core practice areas developed out of the needs of Fortune 500 organizations. And when a project calls for action, we roll up our sleeves and apply our expertise in a wide range of management consulting services.

Management Consulting Services


Data & Analytics

In-Demand Offerings:

  • Business Reporting Optimization
  • Credit Risk Analytics
  • Data Analytics and Automation
  • Data Visualization
  • Operations Analytics
  • Sales Analytics

The answer is in the data – the trick is in knowing how to find it. Our team is made up of business analysts, data analysts, and operations analysts with expertise across a wide range of specialties including marketing, contact centers, credit, collections, fraud, and enterprise technology transformation. The team’s expertise goes beyond simply performing the analysis; our risk analytics function supports credit governance, operational risk management, and second-line loss forecasting and modeling. We create end-to-end solutions that help organizations design and stand up reporting practices, tackle data transformation, and manage the complex evolution that businesses go through to address changing business priorities and inform better decision-making. We’re ready to support your organization, no matter where you are in the data and analytics maturity cycle.

See how we streamlined risk reporting through process improvements and automation to meet a tight regulatory deadline.

View The Case Study

Risk Management & Regulatory Compliance

In-Demand Offerings:

  • Compliance Advisory
  • Fair Credit Reporting Act and Credit Bureau Expertise
  • Issue Management
  • Program Build-Out
  • Risk Assessment

Your organization needs to comply with complex federal and state regulations. We understand the challenges you face – and the systems governing them – which is why we're able to design pragmatic systems to establish controls and monitors to help mitigate risk.

We have a deep regulatory bench that understands this environment and can help you identify and close open issues. Whether that involves starting from scratch or working alongside an existing team, we’re able to ramp up quickly to meet compliance deadlines.  

Read on to learn how we pair risk management with analytical rigor to manage risk events and exceed regulator expectations.

View The Case Study

Customer Channels and Operations Management

In-Demand Offerings:

  • Customer Experience
  • Operational Efficiency
  • Operational Risk Management
  • Program Build-Out
  • Digital Transformation Delivery 

We’re career banking professionals who have run, repaired and optimized customer channels and operations at Top 20 banks, so we understand how to translate strategic imperative intent into processes and, ultimately, performance. We achieve that by working collaboratively with your team to identify the real issues, develop best-fit solutions, lead implementation, and help you navigate through upstream and downstream impacts. 

From tactical issue management to enterprise process optimization, we efficiently staff our engagements to meet your unique needs. Leveraging our Assess-Fortify-Optimize framework, our first order of business is connecting channel data with back-end operations to make your systems stable, predictable and compliant. With a steady foundation, our focus then shifts to fine-tuning process best practices and technology optimization to reinforce the priority you place on customer relationships while delivering on compliance requirements and operational efficiencies.  

Learn how our team leveraged its change management chops to bring a multi-year project through the finish line.

View The Case Study


The depth and breadth of subject matter expertise is exceptional and well-balanced across the Spinnaker team. The team members are true business partners, collaborating with the 20+ client participants. Chief Risk Officer, University Funding Group

Working with your team has been so refreshing. You make things easier. Risk Analyst, Top 25 Bank

The other guys don’t have the same sense of ownership. They are contractors. Spinnaker folks are teammates. Top 25 Bank, Bankruptcy Director

Spinnaker is a dream team and it shows. You’re smart, reliable, dependable and critical thinkers. Agility Leader, Top 25 Bank

Not only does Spinnaker know the regulatory requirements, but they also understand people and helped us identify where and when our employees themselves may not have had a full understanding of compliance. General Counsel, Fortune 200 Bank