As a consultant with Spinnaker, Teri brings with her 25 years of operations experience working for a Fortune 100 Financial Services Company. Most recently, Teri spent the last 10 years managing the Recoveries Quality Assurance business which involved building a best-in-class monitoring program that resulted in a 97% average Regulatory, Policy and Customer Experience adherence rate for over 2,000 internal and external employees.
Teri’s experience is comprised of a broad spectrum of skills that have allowed her to build best in class programs from inception to fully functioning operational work units. These program teams have serviced both internal and external customers consisting of first and third-party agencies and attorney law firms. Teri’s skills also include designing and delivering training curricula to enhance operational performance. She has been able to leverage her strong people management and relationship building abilities to foster a collaborative and efficient working environment. Her areas of expertise include Operations Process Improvement, Risk Management, Supplier Oversight, Employee Development, Capacity Planning and Performance Monitoring.
Teri is a Clemson University graduate with a degree in Business Management and a concentration in Mathematics / Statistics. A huge college and pro football fan, you can usually find Teri tailgating at either a Clemson, JMU or Dallas Cowboys football game every weekend in the fall with her better half, Mark. During the off season, Teri enjoys traveling, cooking and spending plenty of quality time with her 2 dogs and 3 cats.