Customer Channels & Operations Management
1 minute read
Nov 27, 2016
Written by: Doug Murphy
Have you ever experienced that moment of frustration when you realize a project nearing final implementation does not meet your expectations? Everyone started on the same page, but somewhere along the way, the project team deviated from what you were expecting. Consider inserting a checkpoint, called a “planning tollgate”, to explicitly review and approve the project team’s proposed solution prior to the beginning of project delivery. Here are a few reasons why a planning tollgate makes sense:
Taking the time to conduct a “planning tollgate” prior to the execution phase of a project is an investment of your time, as well as the project teams. However, making the investment at this stage is critical in avoiding those late-game surprises.
We all manage change in our organizations every day. Whether your change is big or small, how effectively you’re able to manage that change depends on a variety of factors. To help you stack the change management deck in your favor, I’ll share what I’ve learned first-hand with this list of 9 things you should know about change management.
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