Hanna is a Consultant with Spinnaker Consulting Group. She is a motivated, customer-focused leader with a reputation for solving problems with innovative solutions and a passionate people leader.
During her 18 years in the financial services industry with a Fortune 100 company, Hanna has led projects and teams in business and operational analytics in Fraud and Collections/Recoveries, customer insight and experience analytics and process redesign, complaints management, and process redesign and optimization across several business areas including the IVR. Many of her projects and teams operated in an Agile fashion and she has fulfilled various roles in that environment. Most recently she has been consulting for several local companies helping them design reporting, identify key metrics, and leverage data to build and accomplish their strategic vision.
Hanna has her Bachelor’s in Mechanical Engineering from Johns Hopkins University, her Master’s in Mechanical and Aeronautical Engineering from the University of Virginia, and her MBA from the College of William and Mary. She also has her Six Sigma Green Belt, Lean Certification, is a certified Product Owner and Scrum Master, and has a Design Thinking and Innovation Certificate from the University of Virginia.
Hanna lives in Glen Allen, Virginia with her husband and two daughters. She is active in the local community as the PTA auction chair, an advanced math instructor, and Girl Scout Troop Leader. In her spare time, she loves baking, home improvement projects, and spending time with her family.