Customer Channels & Operations Management, Risk Management & Regulatory Compliance
1 minute read
Apr 23, 2020
Written by: Scott Summers
Following a period of rapid growth, a large US commercial bank realized it needed to rethink the way it organized its business units, as a means to create greater visibility into risk and opportunities. The organization’s Enterprise Risk Management (ERM) team tapped Spinnaker to help justify that transition and begin to envision what transformation might actually look like.
The results? What began as mapping swim lanes and processes developed into a business case – using a complex system that touched 10 business units, each with different controls – that was used to validate investment in an enterprise-level solution that drove greater transparency for customers, shareholders and regulators. For more details on this engagement, check out the full case study.
The Big Picture In today’s heightened regulatory environment, it’s hard to imagine that just a decade ago, banks handed over charged-off accounts to outside recoveries agencies without much thought. After all, the bad debt had been written off and the banks had already invested considerable resources during the collections process trying to get those customers reestablished.
Customer Channels & Operations Management, Data & Analytics, Risk Management & Regulatory Compliance 6 minute read
As I look back at the evolution of Spinnaker and on the learnings we’ve collected over our engagements to date, I see one common thread: our best solutions come out of need, and oftentimes a place of frustration. They rarely come from, “Hey, wouldn’t it be interesting if…” or “You know what I really want…”. They come from an individual, or a group of individuals, working towards a goal where they themselves cannot identify a solution – they need guidance and consultation on how to get to the best version of “there”, and how to do that efficiently.
Data & Analytics 2 minute read
In late March, several Spinnaker team members participated in ABA Risk 2021, both as panelists and attendees. This premier risk conference from the American Bankers Association combines enterprise risk management, insurance risk management and risk quantification, while delivering expert takes on current and emerging threats along with best practices.
Customer Channels & Operations Management, Data & Analytics, Risk Management & Regulatory Compliance 3 minute read
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