Customer Channels & Operations Management, Risk Management & Regulatory Compliance
1 minute read
Apr 23, 2020
Written by: Scott Summers
Following a period of rapid growth, a large US commercial bank realized it needed to rethink the way it organized its business units, as a means to create greater visibility into risk and opportunities. The organization’s Enterprise Risk Management (ERM) team tapped Spinnaker to help justify that transition and begin to envision what transformation might actually look like.
The results? What began as mapping swim lanes and processes developed into a business case – using a complex system that touched 10 business units, each with different controls – that was used to validate investment in an enterprise-level solution that drove greater transparency for customers, shareholders and regulators. For more details on this engagement, check out the full case study here.
The Big Picture Aggressive growth is a great business goal, but to achieve it the smart way, organizations need to have their houses in order first. One Top 25 bank was recently moving forward with a growth plan when it was stopped in its tracks by a consent order. Rather than gearing up for expansion, the company found itself needing to implement and maintain an effective Compliance Management Program (CMP) to meet consumer protection regulations – and the team charged with the effort had limited bandwidth and expertise.
Risk Management & Regulatory Compliance, Compliance 1 minute read
The Big Picture I went into a bank branch not too long ago. Only because I didn’t have another choice.
Customer Channels & Operations Management, Business Strategy, Change Management 5 minute read
The Big Picture We remember spending hours (if not days) each month in mind-numbing tedium as junior analysts, producing regular reporting for our business lines. The recurring exercise had us piecing together data from various sources, manually updating Excel files and praying fervently that none of the associated formulas got corrupted along the way. Excel would generate new graphs, which we transferred over to PowerPoint, and, more often than not, further manipulation would be required to fit them into the approved templates to avoid formatting glitches. Copy-Paste was both our dearest friend and greatest foe.
Business Analytics & Data Management, Compliance, Data Analytics 2 minute read
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