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Customer Channels & Operations Management, Risk Management & Regulatory Compliance

1 minute read

Developing a QA/QC Program Within the Trust Division

Apr 8, 2020

Written by: Kendal Sence

When a Top 25 US bank was issued a consent order to tighten its internal controls in order to better mitigate risk, the bank uncovered a need for defined processes and quality assurance protocols within its Trust department. Looking for immediate guidance and Trust expertise, the team brought Spinnaker on board to identify existing gaps, define procedures and create a path to compliance.

The outcome? Within six months, our team built and implemented a comprehensive program that went above and beyond mitigating risk. To read more about our successful partnership with the bank, check out the complete case study here.