Since change is a constant in banking, turning change management into a superpower is one of the smartest moves your bank can make right now. Internally, you’re no doubt addressing demands to launch new products and services for customers. At the same time, you’re dealing with external pressures such as regulatory updates and unpredicted events such as the coronavirus pandemic.
When you start from scratch every time change walks in the door, you’re wasting time, money and human capital – not to mention creating more opportunities to introduce risk. However, when you build a scalable and repeatable framework, you establish change management as a core competency, so you can act confidently, consistently and nimbly. This cultural shift also reinforces the idea that everyone in your organization plays a role in risk management.
Spinnaker has developed five resources designed to support you as you nurture a risk-aware culture across your organization – in what should be a dynamic, always-on process:
These five tools are designed to help you develop a risk-aware culture that ensures your organization can act strategically each time it’s asked to implement a change. This kind of mindset begins at the top, but everyone needs to embrace the unique roles and responsibilities they play in managing risk across the enterprise.
With our Spinnaker Sit-Down interview, we give you VIP access to industry influencers, thought leaders, and movers-and-shakers who share their unique insights and perspectives on industry issues, trends, and questions. This month we sat down with Maquette Advisors Managing Partner Bob Birmingham III, a seasoned consumer compliance professional, to talk about changing the narrative about regulatory compliance, what you need to know today, and what’s on the horizon as we fast-forward 10 years.
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Meet a valued member of our Spinnaker team of experts: Samantha Bourne. Samantha brings to bear more than 15 years of experience and leadership in risk management, underwriting and total claim payment solutions.
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While banks have been attempting to migrate customers to digital channels for more than a decade, the COVID-19 pandemic has been the biggest (and most effective) driver for this consumer behavioral shift. But as banks ready themselves for a post-pandemic future, a recent Credit Karma/Qualtrics survey finds that even among staunch pre-pandemic, in-person bank customers, many plan to continue banking digitally.
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